Funny piece in Business Week about how even the Indians are becoming disenchanted with American outsourced help desk or customer service business. Apparently they're finding that the lowest end of the business -- call centers -- just doesn't pay anymore. "Call centers have become commoditized," says B. Ramalinga Raju, chairman of Satyam Computer Services Ltd. Mmmm, wasn’t that why they were prime candidates for outsourcing in the first place? On top of that, Indian operators dislike dealing with abusive customers frustrated by shoddy service. Mmmm, and would that shoddy service be because it too was outsourced as a cost saving procedure? India's leading outsourcing shops say their U.S. corporate clients continually try to ratchet down prices, which drives down the quality of service they provide. So now, Indian outsourcers have begun turning down call center contracts, preferring better-paying deals for processing mortgages, handling insurance claims, overseeing payrolls, and more. Still, as Tom Friedman keeps claiming with his Global-Flat-Earth theories, this is to everyone’s good. Unless the next call center you reach is situated in outer Mongolia and the person who picks up the phone happens to have spilled his fermented Ass milk all over his keyboard! 
Our new "State-of-the-Art" Wireless, Call center!
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