Just how bad most customer service is in this country was demonstrated with this recent story about how hours after Matt and Danelle Azola returned from their honeymoon this week, they had to evacuate their home in Ramona, Calif, just ahead of a wildfire. Their home was destroyed, and they set about dealing with the endless string of details that disaster leaves behind. One of those details was to cancel the Dish Network. Danelle Azola described the exchange in a TV interview: "I called there to let them know that our house was destroyed, to cancel all the stuff, and the first thing they asked me was if I had a chance to grab their receiver for the satellite dish. And I told them no, that was the last thing that was on my mind. So then they told me I would have to pay the $300 for the receiver. ... I asked to have the bill postponed until we got reimbursed from our insurance and she said sorry, you have to pay it as soon as you get your bill in the mail like any other normal bill." Remember how deregulation was supposed to guarantee lower prices and better service?
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We'll gladly take your money. Just don't expect anything in return.
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